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Shipping Information

Shipping in the checkout is an estimate only. When taking payment through paypal you are only authorizing payment to your nominated payment method.

We will check shipping cost and adjust accordingly less or more depending on the situation.

Policy - All first time buyers must use a track-able service. This is to protect us from Fraud.

If you check out we will adjust tracking on any chosen shipping choice. such as Sal or sal small packet.

Please note this is both for your and our protection.

If you have any questions about shipping please contact using the link in the top right hand corner of the page.

E-Packet (recomended)

  • Please choose E-packet if you wish economy shipping internationally that is tracked with limited 6000 yen insurance.
  • Shipping Is only guaranteed if the package meets E packet requirements.(see below)
  • If the order does not we will contact you for alternate shipping pricing through EMS or try to break the order into 2 small parcels if possible and cheaper.Than EMS or SAL Alternative
  • E-Packet allows a maximum of 2kg weight and package size requirements apply for more information on this and shipping costs please click Here
  • Delivery takes 10 days - 4 weeks on average and loco1hobby takes no responsibility for lost items.
  • For items of high value please choose EMS.
  • The customer is responsible for any customs or import duties into their country that may occur please consult your local government for import fees if any
  • Not all countries support Tracking see here for details
  • If the delivery time is nearing the maximum time frame we suggest checking with your local post office for missed deliveries.

SAL Small Packet (+Tracking)

  • Please choose SAL Small packet + Tracking (410 yen additional fee) if you wish economy shipping internationally.
  • If tracking is chosen the parcel will also include 6000 yen insurance.
  • Shipping Is only guaranteed if the package meets SAL Small packet requirements.
  • If the order does not we will contact you for alternate shipping pricing through EMS or try to break the order into 2 small posts if possible and cheaper.
  • SAL allows a maximum of 2kg weight and package size requirements apply for more information on SAL and shipping costs please click Here
  • Delivery takes 2 - 4 weeks on average and loco1hobby takes no responsibility for lost items .
  • For items of high value please choose EMS.
  • The customer is responsible for any customs or import duties into their country that may occur please consult your local government for import fees if any
  • Not all countries support Tracking see here for details
  • If the delivery time is nearing the maximum time frame we suggest checking with your local post office for missed deliveries.

Multiple SAL Small Packet Parcels

  • If your order is above 2kg Sal small packet will not be a shipping option.
    Therefore if you choose this option we will try to package this in multiple parcels. (The prices suggested are an Estimate) if shipping is more or less we will adjust the Paypal approval prior to accepting money)
  • If tracking is chosen the parcel will also include 6000 yen insurance.
  • Shipping Is only guaranteed if the package meets SAL Small packet requirements.
  • If the order does not we will contact you for alternate shipping pricing through EMS or try to break the order into 2 small posts if possible and cheaper.
  • SAL allows a maximum of 2kg weight and package size requirements apply for more information on SAL and shipping costs please click Here
  • Delivery takes 2 - 4 weeks on average and loco1hobby takes no responsibility for lost items .
  • For items of high value please choose EMS.
  • The customer is responsible for any customs or import duties into their country that may occur please consult your local government for import fees if any
  • Not all countries support Tracking see here for details
  • If the delivery time is nearing the maximum time frame we suggest checking with your local post office for missed deliveries.

Important Sal small packet registered info

These countries are able to receive Registered SAL shipments: Algeria, Andorra, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Canada, Chile, China, Colombia, Croatia, Czechoslovakia, Egypt, Estonia, France, Georgia, Gibraltar, Greece, Guam, Hong Kong, Kuril Islands, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Marshall Islands, Mexico, Micronesia, Midway Islands, Monaco, Montenegro, Netherlands, New Zealand, Pakistan, Palau, Peru, Philippines, Portugal, Puerto Rico, Russia, Saint Pierre and Miquelon, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates (UAE), UK, USA, Uzbekistan, Vatican City, Virgin Islands, and Wake Island.

Countries not able to receive Registered SAL shipments are Australia, Balearic Islands, Ceuta, Chafarinas Islands, Denmark, Finland, Germany, Greenland, Hungary, Jadu, Kosovo, Melilla, Moldova, Northern Mariana Islands, Norway, Paraguay, Poland, Saipan, and Serbia.

SAL (+ Tracking)

  • Please choose SAL + Tracking (410 yen additional fee) if you wish economy shipping internationally.
  • If tracking is chosen the parcel also includes 6000 Yen insurance with tracking.
  • Shipping Is only guaranteed if the package meets SAL requirement.
  • If the order does not we will contact for alternate shipping pricing through EMS or try to break the order into 2 sal parts if possible and cheaper than EMS.
  • SAL allows for a maximum of 2kg weight and package size requirements apply for more information on SAL and shipping costs please click Here
  • Delivery takes 2 - 6 weeks on average and loco1hobby takes no responsibility for lost items. For items of high value we recommend using EMS.
  • The customer is responsible for any customs or import duties into their country that may occur please consult your local government for import fees if any.
  • Not all countries support Tracking see here for details
  • If the delivery time is nearing the maximum time frame we suggest checking with your local post office for missed deliveries.

EMS

  • Please choose EMS for express international delivery.
  • EMS comes included with tracking in most countries and up to 20,000 yen insurance .
  • If you would like to add additional insurance please leave a note during the check out process and we will quote this into the shipping charge request. ■Shipping to most countries varies from 2 - 7 days.
  • Please see the EMS page for approximate charges and details on EMS and shipping costs please click Here
  • Loco1hobby takes no responsibility for lost items however can provide assistance on where to make an insurance claim.
  • The customer is responsible for any customs or import duties into their country that may occur please consult your local government for import fees if any.
  • If the delivery time is nearing the maximum timeframe we suggest checking with your local post office for missed deliveries.

Returns and warranty

All items are non refundable unless faulty and unable to repair or replace.

  1. Please check your items as soon as you receive them.
  2. If there is a problem with one of your items please contact us immediately. 
    -With clear details of the problem of the item. The order number and item number.
  3. We do not provide refunds unless the item is defective and cannot be replaced with a fixed or new item depending on the situation.
  4. The customer will be responsible for shipping any defective items back to us at their own cost.
Depending on situation you may be contacted on a choice to refund item if it cannot be repaired or replaced (For your satisfaction we would like to test prior to sending).

Once replaced or repaired we will ship back to the customers nominated address. 

Please note that we will always package an item with as much care and protection as possible. However we cannot be responsible for visible physical damage of the item in transit and may need to be claimed through insurance if included in the shipping selected such as EMS.